General Terms and Conditions of FEROS d.o.o.

GENERAL TERMS AND CONDITIONS OF FEROS d.o.o. for Trade, Hrušćica (Municipality of Rugvica), Industrijska ulica 18, OIB: 91115557093 (hereinafter: Feros)

1. INTRODUCTORY PROVISIONS
1.1. These General Terms and Conditions apply to all sales of all products and services offered by Feros that are concluded during the period of their application. Acceptance of the offer excludes any previous offers, agreements, or references by the Buyer to their own general terms and conditions, which differ from or deviate from these General Terms and Conditions. Only exceptionally and exclusively in writing may the application of these General Terms and Conditions be excluded for a particular transac…

1.2. The General Terms and Conditions form an integral part of all contracts concluded by Feros with Buyers and supplement them. In case of discrepancies between these General Terms and Conditions and an individual written contract, the provisions of the individual contract shall prevail. If changes are made to these General Terms and Conditions during the validity of an individual contract, Feros shall inform the Buyer in an appropriate and timely manner.

1.3. The application of any prior oral agreements or general terms and conditions of Buyers is excluded, unless explicitly agreed otherwise.

1.4. The General Terms and Conditions are available on Feros’ website www.feros.hr and replace any prior versions from the date they come into force. By accessing the website, purchasing products via online shopping, placing an order, or accepting an offer, the Buyer declares to have read, understood, and accepted these General Terms and Conditions. Orders cannot be placed without prior acceptance of these Terms.

1.5. Feros reserves the right to change these General Terms and Conditions, the assortment of products, and other related information on its website without prior notice, provided such changes are published on the website. Such changes apply only to contracts concluded after the changes come into force.

2. OFFER
2.1. As Feros is not the manufacturer of the goods it sells, it depends on third-party suppliers for deliveries, which are beyond its control.

2.2. Therefore, Feros’ offers are not binding, even if a pro forma invoice has been issued. Only offers clearly marked as binding are considered binding on Feros, and they are generally valid for 5 days unless otherwise specified. The validity of an offer begins upon its receipt by the Buyer, with email offers considered received at the time of sending. If the Buyer does not accept the offer within the validity period, the offer expires and is not binding on Feros.

2.3. Non-binding offers are considered an invitation for the Buyer to place an order. The Buyer’s order is a binding contractual offer. The contract is concluded only when Feros provides written confirmation or otherwise clearly accepts the order. If not confirmed in writing, the sale is deemed concluded at the moment of delivery. The acceptance period is generally 14 days. Orders must include company name, address, registration number, contact details, and item codes where applicable.

2.4. Unless otherwise agreed, the Buyer is deemed to be the entity that submitted the order. The person submitting the order is liable for all resulting obligations, regardless of whether it was made on their own behalf or for a third party.

2.5. Advertising materials do not constitute an offer by Feros under any circumstances.

2.6. All data in Feros’ promotional materials (including prices) are for information only and are not guaranteed. Only prices in binding offers are valid.

3. PAYMENT, SECURITY, COLLECTION, AND RISK OF LOSS
3.1. The Buyer must pay invoices within the deadlines specified on each invoice. Payment is deemed made once the full amount is credited to Feros’ account.

3.2. Delayed payments entitle Feros to charge default interest, suspend deliveries, terminate contracts, and reclaim unpaid goods without liability to the Buyer.

3.3. If instalment payments are agreed and any instalment is delayed, Feros may declare the full amount immediately due. If the Buyer’s account is blocked, the debt becomes immediately payable in full.

3.4. Goods remain the property of Feros until fully paid. The Buyer must notify Feros of any damage or issues affecting ownership rights.

3.5. Risk passes to the Buyer upon delivery of goods to the Buyer or carrier. The Buyer bears risks related to loading/unloading and transport if self-arranged.

3.6. In case of irregular payments, Feros may reduce or cancel Buyer discounts or bonuses.

3.7. Feros may assign debt collection to attorneys or agencies, with all related costs borne by the Buyer.

3.8. Payments are applied first to interest, then principal, then costs.

3.9. If multiple Buyers purchase under one order, they are jointly liable.

3.10. Feros may require promissory notes or other instruments of security before considering a sale concluded.

4. COMPLAINTS
4.1. Any objections to invoices must be submitted in writing within 3 days of issuance. Otherwise, the invoice is deemed accepted in full.

5. DELIVERY AND ACCEPTANCE
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6. PRICES
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7. INSPECTION AND COMPLAINTS
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8. RETURN OF GOODS
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9. WARRANTY (GUARANTEE)
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10. LIABILITY FOR DAMAGES
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11. RIGHT TO UNILATERAL TERMINATION (DISTANCE CONTRACTS)
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12. BUSINESS SECRECY
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13. DATA PROTECTION
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14. FINAL PROVISIONS
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